Job Description
JOB DESCRIPTION
JOB TITLE: Marine Mechanic
DEPARTMENT : Service
REPORTS TO : Service Manager or General Manager
POSITION PURPOSE:
The Marine Mechanic is tasked with performing technical operations at the marina, with the main focus being on the customer. Each task undertaken at the marina aims to enhance customer satisfaction, boost customer retention, and drive profitability. The Marine Mechanic maintains a professional company image in all interactions. Given the fast-paced nature of this environment, the ability to work under pressure is essential.
DUTIES AND RESPONSIBILITIES:
1. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
2. Maintains customer rapport by explaining estimates and expected return of boat/vessel; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
3. Ascertains problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking boat maintenance records; examining service schedules
EDUCATION AND EXPERIENCE:
1. Previous Marine Mechanic experience preferred, not required
2. Ability to troubleshoot, test, repair and service technical equipment
3. Must have flexible schedule to include working weekends and holidays during busy season
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
1. Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
2. Must be able to swim or be willing to wear a personal flotation device in instances of emergency
3. Must be able to perform simple grasping, fie manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
STATEMENT OF PURPOSE
This document provides descriptive information about the above Suntex Marinas position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.
Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans
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