Job Description

Workers' Compensation Claims Adjuster

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

We are seeking a Workers' Compensation Claims Adjuster to join our Claims team and work from either our Rockwood, PA or Omaha, NE offices. Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, Los Angeles, CA, New York, NY, Richmond, VA or Springfield, MO. Our teams work together in the office five days a week to build culture, strengthen collaboration, and drive results. This role reports to a manager based in North Carolina and focuses on adjudicating workers' compensation indemnity claims in AZ, CA, MA, and additional jurisdictions directly contributing to strong outcomes for our clients.

Primary Responsibilities

1. Adjudicate workers' compensation claims of higher technical complexity within established authority.
2. Investigate claims promptly and thoroughly, including interviews, documentation review, and coverage analysis.
3. Identify loss drivers and claim trends to reduce frequency and severity through strong claim management.
4. Report trends and developments to claims leadership and underwriters.
5. Manage litigated files and maintain proper reserves aligned with Argo's reserving philosophy.
6. Ensure timely movement of claims through effective diary and workflow management.
7. Coordinate internal and external resources to support resolution strategies.
8. Prepare accurate, concise file documentation and management reporting.
9. Negotiate timely, cost-effective claim resolutions within authority.
10. Communicate professionally with insureds, claimants, attorneys, and internal stakeholders.
11. Prioritize workload, manage correspondence, and maintain disciplined claim handling practices.

Core Qualifications

• Practical knowledge of workers' compensation claims, as well as an exceptional customer service focus typically obtained through:
• Bachelor's degree or two insurance designations or four additional years of WC adjusting experience.
• Minimum 2 years' experience adjudicating workers' compensation claims in AZ, CA, and MA.
• Licensed in FL, GA, or TX, with the ability to quickly obtain all required jurisdictional licenses (within 120 days).
• Strong business acumen and understanding of how claim outcomes impact profitability.
• Proven ability to exercise discretion, independent judgment, and sound decision-making.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
• Finding a way to achieve success through adversity.
• Being solution (not problem) focused
• Thinking with a global mindset first.
• Client focus the ability to effectively determine specific client needs and to provide value added solutions.
• Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants
• Customer-focused approach with the ability to articulate claim value to stakeholders at all levels, including executives.
• Understanding of dispute-resolution mechanisms such as mediation and arbitration.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
• Proficient in MS Office and relevant business software; fluent in English.

Compensation

• Albany & Chicago: $86,250 $101,500
• Los Angeles & New York City: $93,750 $110,500

Salary is location-based and commensurate with experience. All employees are eligible for annual bonuses and a comprehensive benefits package.

About Working in Claims at Argo Group

At Argo, claims professionals are not treated as a commodity. Our work is diverse, challenging, and impactful. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case.

We have a flat organizational structure, fostering direct interaction with senior leadership, especially on large losses. Collaboration is at the core of our claim-handling philosophy, and we actively welcome and reward innovative ideas.

Argo is committed to building an inclusive, diverse, and welcoming workplace. We encourage talented individuals from all backgrounds to apply.

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