Job Description

Center Associate

At The UPS Store, we are committed to customer-centered excellence, operating as a unified team, and fostering relentless growth. We are seeking a driven, positive, and team-oriented superstar who thrives under pressure and is ready to deliver exceptional customer experiences.

As a Center Associate, you will play a key role in delivering exceptional service, driving sales through up-selling and cross-selling, maintaining store organization, and supporting a collaborative work environment.

Responsibilities (tasks associated with the role)

• Deliver customer-centered excellence by providing top-notch service in shipping, printing, and other store offerings, ensuring customers' needs are always our priority.
• Embody unified teamwork by collaborating with colleagues, supporting their efforts, and contributing to a compassionate, cohesive work environment.
• Tackle challenges with a relentless growth mindset, embracing opportunities to innovate, improve processes, and exceed expectations.
• Process transactions accurately, manage cash and credit card handling, and maintain accountability for the register.
• Maintain a clean, organized, and well-stocked work environment, ensuring that the store reflects our commitment to excellence.
• Complete all required training and demonstrate excellence during the 90-day probation period to qualify for a performance-based raise.
• Obtain notary public certification (training assistance provided) and uphold professionalism in serving customers' notary needs.
• Increasing the average customer transaction by actively up-selling, cross-selling, and cross-promoting additional products or services (e.g., packaging, printing services, shipping upgrades, etc.), ensuring customers are aware of the full range of offerings.

Requirements (expected proficiencies)

Qualifications:

• Must be 18 years or older.
• A self-motivated individual with a positive attitude, strong work ethic, willingness to take initiative and a team-oriented mentality.
• Passionate about personal growth and contributing to the success of the team.
• Ability to stand for extended periods and lift 5075 lbs as needed.
• Spanish-speaking candidates preferred to better serve our diverse customer base.

Skills & Competencies:

• Strong organizational and time management skills, with the ability to multitask and prioritize.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
• Proven ability to deliver exceptional service in a fast-paced, customer-focused environment.
• Excellent problem-solving, communication, and multitasking skills.
• Comfortable using computers and technology to process transactions and manage store operations.

Availability:

• Availability for scheduling is required during standard business hours, MondayFriday (7:30 AM7 PM EST) and SaturdaySunday (8:30 AM4 PM EST), with flexibility to work additional hours, including weekends or holidays, as needed.

Additional Requirements:

• Strong commitment to company values: Customer-Centered Excellence, Unified Teamwork, and Relentless Growth & Problem Solving.

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

A collaborative, customer-focused workplace built on shared values of excellence, teamwork, and innovation.

Opportunities for growth, including notary public certification, and recognition for contributions to team success.

If you're ready to thrive in a company that prioritizes its customers and team, apply today. At The UPS Store, your dedication and talent will make a difference every single day.

Job Type: Part-time to Full-time

Benefits:

• Flexible schedule
• No Driving Required

Work Location: In person

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