Job Description

U.S. Federal Senior Account Manager

Candidates are required to reside in the East Coast, United States with a preference for candidates residing in the DC Area.

Do you love technology and helping organizations utilize that technology to become greater than they thought possible? Are you interested in serving your community and doing your part to keep your community, nation, and planet safe? At Kaseware you will have the chance to do all of that and so much more as our U.S. Federal Senior Account Manager. Kaseware is a company that is changing the world of law enforcement and corporate security forever and, if you are up for a challenge, we would like you to consider helping us make the world a safer place.

The U.S. Federal Senior Account Manager plays a pivotal role within Kaseware's U.S. Government Practice, managing key Federal accounts. This role combines strategic account ownership, account management, and expansion responsibility within a defined portfolio. The ideal candidate brings deep experience in public safety or government technology programs, excels in relationship management, and thrives in a mission-driven environment. The U.S. Federal Senior Account Manager will carry a quota focused on renewals, upsells, and account expansion, ensuring every account continues to realize measurable value from Kaseware's platform.

Job Type: Full-time, Exempt

Responsibilities and Duties:

• Manage a defined portfolio of Federal accounts, ensuring renewals, satisfaction, and sustained adoption.
• Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts.
• Become proficient in demonstrating the Kaseware platform
• Develop multi-year account plans aligned with account objectives, procurement timelines, and Kaseware's growth strategy.
• Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment.
• Report directly to the U.S. Government Practice Lead, maintaining alignment on account priorities, delivery schedules, and issue resolution.
• Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives.
• Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes.
• Act as a trusted advisor to agency executives and technical leads, aligning Kaseware's capabilities with mission objectives and operational needs.
• Support cross-agency collaboration and advocacy, building regional reference network to drive account success stories and future growth.
• Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators.
• Travel requirements: Up to 50% travel.

Required Education: Bachelor's Degree (Required)

Required Skills & Experience:

• 6–10 years of experience in Account or Program Management, or Client Services, preferably within Federal, public safety, justice, or government technology environments.
• Proven track record of exceeding retention and upsell targets in enterprise or public-sector SaaS accounts.
• Strong understanding of Federal or Government procurement.
• Excellent communication and presentation skills with the ability to engage executive and technical stakeholders alike.
• Highly organized and capable of managing multiple complex accounts simultaneously.
• Experience working cross-functionally across Product, Support, and Program Delivery organizations.
• Ability to achieve a Secret Clearance

Preferred Qualifications:

• Background in public safety, government technology, or SaaS environment is strongly preferred.
• Experience in the security, intelligence, or law enforcement sectors.

Other Requirements:

• Languages: English.

Expected compensation and Benefits:

• Base Salary Range: $135,000 - $140,000 - OTE: $180,000 – $200,000
• Excellent health, dental, and vision insurance with generous company contribution
• Flex Spending Accounts
• Unlimited paid vacation
• 12 paid company holidays
• Paid Sick Time
• Paid Parental Leave
• 401k with company matching
• EcoPass provided for Colorado-based employees

About Kaseware:

Kaseware is a rapidly growing start-up located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

We expect this position to be open until January 31, 2026 or until filled.

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