Job Description

Job Description

Job Description

About the Role

We’re seeking a motivated and detail-oriented Moderate to Entry-Level Technical Inside Sales Representative to support and grow sales of our FireGuard® line of passive fire‐protection products , including intumescent coatings, fire‐retardant wood treatments, and fabric fire‐resistant solutions. This role is ideal for someone who enjoys technical products, problem‐solving, and helping customers find the right fire‐safety solutions.

You will partner with contractors, retail distributors, architects, facility managers, and end‐users to educate them on FireGuard® products, qualify opportunities, and support the full sales cycle from inquiry to order fulfillment.

You will represent and support sales for the full FireGuard® portfolio, including:

• FireGuard E‐84 Intumescent Coating
  Class A fire rating, up to 2‐hour endurance, ASTM/NFPA/UL tested.
  Used on structural materials in residential, commercial, industrial, and institutional buildings.
• FireGuard XL‐95 Fire Retardant for Wood
  Class A flame‐spread rating for raw wood applications.
  Spray‐applied, no added mass, ideal for construction and architectural projects.
• FireGuard for Fabric
  Water‐based fire‐resistant treatment for upholstery, crafts, and textiles.
  Meets NFPA 701 and Cal Fire 1237.1 standards.

Key Responsibilities

• Respond promptly to inbound inquiries and proactively reach out to prospective customers.
• Provide technical product information, application guidance, and code‐compliance details.
• Qualify leads, prepare quotes, and support customers through the purchasing process.
• Maintain CRM records, track opportunities, and follow up on open quotes.
• Collaborate with operations and technical teams to ensure accurate product recommendations.
• Support distributors, contractors, and project managers with documentation and product data sheets.
• Continuously develop product knowledge and stay current on fire-safety standards and industry trends.

What We’re Looking For

• Strong communication skills and a customer‐focused mindset.
• High level of integrity, reliability, and accountability.
• Curiosity and eagerness to learn technical products and applications.
• Interest in technical products, building materials, coatings, or fire‐protection solutions.
• Ability to learn product specifications, testing standards, and application methods.
• Organized, detail‐oriented, and comfortable managing multiple inquiries.
• Proficiency with email, CRM tools, and basic office software.
• No prior sales experience required —we will train the right candidate.

Preferred (But Not Required)

• Background or coursework in construction, engineering, fire safety, coatings, or related fields.
• Experience in customer service, inside sales, or technical support.
• Familiarity with ASTM, NFPA, or UL fire‐testing standards.
• Comfort with reading architectural plans or specifications

What We Offer

• Competitive entry‐level compensation.
• Comprehensive training on FireGuard® products and fire‐protection fundamentals.
• Opportunities for growth into product line management.
• Supportive team environment.

Compensation and Benefits 

• Salary Range: $40,000 – $52,000 (based on experience) - Additional Compensation: Opportunity to earn a year-end bonus based on individual performance and company results
• Medical Dental and Vision Insurance (90% of EE Medical Covered by the Employer)
• Paid Time Off
• Retirement Plan (with a 3% Match)

Work Environment

• In-office Monday-Friday 8am-5pm (inside sales role)
• May involve extended periods of computer and phone use
• Occasional collaboration with field sales or site teams

What Success Looks Like in This Role

• Timely response to customer inquiries (e.g., within 24 hours)
• Growth in qualified opportunities and quote conversions
• Strong product knowledge within first 90 days

Company Description

Shield Industries, established 1995, is a Georgia based chemical company. Our core business is committed to the development, marketing and sale of specialty chemicals, with expertise in surface-modification products. Our revolutionary polymer technology includes products such as carpet cleaners and protectors, fabric and fiber protectants and UV protectants.

Shield Industries is committed to providing our industrial clients and retail outlets with professional quality cleaners and treatments that out-perform all other chemical products in their class. By combining ‘state of the art’ technology, quality, performance, and value, Shield Industries has established the superiority of our ForceField products and created a loyal following of customers in the United States, Mexico, and Canada.

Company Description

Shield Industries, established 1995, is a Georgia based chemical company. Our core business is committed to the development, marketing and sale of specialty chemicals, with expertise in surface-modification products. Our revolutionary polymer technology includes products such as carpet cleaners and protectors, fabric and fiber protectants and UV protectants. \r\n\r\nShield Industries is committed to providing our industrial clients and retail outlets with professional quality cleaners and treatments that out-perform all other chemical products in their class. By combining ‘state of the art’ technology, quality, performance, and value, Shield Industries has established the superiority of our ForceField products and created a loyal following of customers in the United States, Mexico, and Canada.

Job Tags

For contractors, Work at office, Monday to Friday

Similar Jobs