Job Description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Starbucks Lead Barista is responsible for leading and managing a team of baristas, ensuring excellent customer service, and upholding Starbucks standards during their shifts. Ensures Starbucks Branded concepts/OVG operational policies and procedures, including POS, safety and security to ensure the safety of all employees during each shift. Represents OVG as the Customer Service Agent providing quality, skilled guest service while ensuring the prompt and immediate check out of our guest. Expedites the efficiency and flow through of guest check out. Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Adheres to the monitoring of product pricing, signage and placement and the use of product shelf tags and accompanying UPC codes. Notifies lead/supervisor/managers regarding guest's complaints and concerns.

This role will pay an hourly rate of $23.00-$26.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until May 22, 2026.

About the Venue

The Pasadena Convention Center & Auditorium is a campus-style meetings and events complex in Pasadena, California offering 130,000 sq. ft. of meeting space.

Responsibilities

• Providing quality customer service and demonstrate knowledge of coffee and tea product.
• Assist in managing and supervising associates, ensuring smooth operation with the coffee department.
• Providing technical guidance and training to new team members.
• Keeps food and beverage shelves stocked with current product, including review of FI/FO.
• Accurately processes POS transactions, inputting product costs, processes debit and credit cards, traveler's checks, coupons and gift certificates.
• Crafting quality beverages and maintaining a clean and comfortable environment for customers.
• Assist the department supervisor/manager with overall direction and coordination of the coffee shop.

Qualifications

• Must have one year of barista experience.
• Must have a High School Diploma/GED.
• Must have sufficient math ability to accurately add, subtract, divide, multiply and perform other basic business math calculations and pass basic math skills test.
• Must have a pleasant personality and adhere to the Uniform Standards policy.
• Must speak, be able to read and understand English well enough to converse with customers, supervisors and employee.
• Understand written and oral direction and communication effectively with others.
• Must be able to work in a fast-paced, high-volume environment.
• Ability to work closely with others.
• Must be able to work various shifts and hours to include holidays and weekends.
• This position requires the ability to operate a Micros POS system.
• Food Handler's Certification required.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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