ServiceNow Implementation Specialist Job at Macpower Digital Assets Edge, Edison, NJ

YVNnVmRHdUJwY2VSU0dyT0dCTUI5RlZEUXc9PQ==
  • Macpower Digital Assets Edge
  • Edison, NJ

Job Description

Job Summary : We are seeking a highly skilled and proactive ServiceNow Technical Lead to oversee the design, development, and successful implementation of ITSM solutions in alignment with ITIL best practices. This role requires expertise in managing transformation projects, handling complex integrations, and ensuring seamless Go-Live for new implementations. The ideal candidate will bring strong technical capabilities, effective leadership, and hands-on experience with multiple functional areas within ServiceNow.
Key Responsibilities :
  • Support ITIL-aligned processes for ServiceNow implementations.
  • Collaborate with customers to understand current transformation scope and create detailed plans with clear timelines.
  • Work closely with teams throughout implementation to ensure a successful Go-Live.
  • Provide technical leadership by addressing issues, managing status meetings, and driving implementation teams.
  • Design and implement ServiceNow solutions, covering functional areas like Incident Management, Problem Management, Change Management, Self-Service Portal, Knowledge Management, Service Catalog, and Requests.
  • Configure SLA features, approvals, notifications, foundation data, and workflow customization for ITSM processes.
  • Develop and customize business rules, client/server-side scripts, script includes, and flow designer functions.
  • Manage MID Server installation and configuration.
  • Develop robust integrations, including Integration Hub, REST APIs, Azure AD, SSO, E-bonding, and inbound/outbound processes.
Essential Skills :
  • Comprehensive understanding of multiple ITSM tool integrations and the ability to design and implement ServiceNow plans.
  • Experience ensuring transformations align with Go-Live strategies for various towers.
  • Strong hands-on skills in analyzing, designing, and developing complex ServiceNow functionalities.
  • Proficiency in configuring and customizing ServiceNow ITSM features, workflows, and scripts.
  • Advanced knowledge of developing and managing integrations with external systems.
  • Effective communication, leadership, and organizational skills to lead diverse teams and engage stakeholders.
Must-Have Qualifications :
  • Hands-on experience with multiple functional areas in ServiceNow.
  • Proven ability to configure SLA features, approvals, workflows, and ITSM features.
  • Expertise in integration development, including Integration Hub, REST APIs, and SSO.
  • Strong experience with MID Server installation and configurations.

Job Tags

Similar Jobs

Forhyre

AI Cloud Solutions Director Job at Forhyre

 ...Job Description Job Description AI Cloud Solutions Director Company Overview: Forhyre is a leading technology solutions provider...  ...will have a strong technical background in AI and cloud computing, as well as a proven track record of successfully delivering complex... 

Trillium Staffing

Pipe Welder Job at Trillium Staffing

 ...Pipe Welder Trillium Construction is seeking 6G pipe welders with experience in insulation plants for a project in Waxahachie, TX. Key responsibilities will be tearing out dryers and compressors and installing new ones and running new carbon steel pipe from 4-16... 

Sonesta International Hotels Corporation

On Call Banquet Server Job at Sonesta International Hotels Corporation

On Call Banquet Server page is loaded## On Call Banquet Serverlocations: Sonesta Charlotte, NCtime type: Part timeposted on: Posted Todayjob requisition id: R-0071522**Were Sonesta International Hotels.** The 8th largest hotel company in the U.S.and growing fast.An epic... 

Eaton County Health & Rehabilitation Services

Certified Nursing Assistant - seasoned or no experience Job at Eaton County Health & Rehabilitation Services

 ...starting pay is $18 and we honor years of experience in our pay range up to $22 per hour. We...  .../Sun shifts. We are a 5-Star Skilled Nursing Facility. We are known for the excellent...  ...tuition for the Certified Nursing Assistant Training Program. Our paid in-house On-the... 

Global Impact Group LLC

Remote Transcriptionist Job at Global Impact Group LLC

 ...scheduleOpportunity for advancementTraining & developmentCompany: Global Language SystemLocation: Remote (U.S.-based only)Position Type: Independent Contractor (1099)Compensation: $2.50 per page (finalized transcription)About the Role: Global Language System is...