Job Description

Overview:

We expect all team members to champion company standards of conduct and foster an inclusive culture. Transdev provides a broad range of services supporting autonomous driving testing and service development for global clients.

The Senior Global Account Manager is a senior operator and client-facing leader responsible for the end-to-end performance of a global autonomous mobility partnership. Based in the United States and reporting to the Head of Global Operations, this role drives execution across international markets - ensuring country teams deliver against metrics, timelines, and operational standards. This position will also liaise closely with the SVP of the division.

This is a hands-on role requiring both executive presence and a high level of day-to-day ownership across data, reporting, and cross-market coordination.

Transdev is proud to offer:

• Competitive compensation package of minimum $100,000 - maximum $124,000

Benefits include:

• Medical, dental & vision health benefits - Blue Cross Blue Shield

• • 401(K) retirement plans

• Paid time off and holidays

• Career advancement opportunities

Key Responsibilities:

Global Account Ownership Role:

• Own the operational health of the global account, holding international country teams accountable to KPIs, deliverables, and timelines

• Act as the liaison between global leadership, client stakeholders, and in-country onsite managers

• Support Monthly Business Reviews (MBRs), including building executive-ready presentations, synthesizing data, and representing global performance

• Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends

• Drive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions

• Standardize processes, reporting, and operating rhythms between international markets and the U.S.

• Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives

• Manage client escalations with urgency, clarity, and accountability

Performance Governance & Country Accountability:

• Translate global supply plans into executable actions across U.S. and international teams

• Maintain and apply standardized pricing, contracts, and SLAs with the Head of Global Operations

• Track, manage, and close escalations; own change logs and ensure follow-through with country leads

• Run Weekly Business Reviews (WBRs): track KPIs, enforce accountability, and drive action closure

• Build and deliver Monthly Business Review (MBR) materials: synthesize data, highlight risks, and define recovery plans

• Audit country performance and processes; identify gaps and drive corrective actions to completion

Standardization & Global Alignment:

• Execute and enforce standardized processes, service levels, and reporting across all markets

• Identify inconsistencies and drive alignment with Operations, Training, and country teams

• Ensure adherence to global account standards through ongoing tracking and escalation

Strategic Partnership Development:

• Support executive reviews by building materials, analyzing performance, and contributing recommendations

• Identify improvement and growth opportunities; develop data-backed proposals

• Support client forums and ensure clear follow-ups and execution

Internal Leadership & Advocacy:

• Act as the day-to-day operator for the global account across internal teams

• Drive coordination across regions and ensure delivery against commitments

• Provide clear visibility into performance, risks, and priorities to leadership

• Own follow-ups and ensure actions are fully executed

Required Education and Experience:

Education, Licensing, and Certifications Required:

• Bachelor's degree in Business Administration, International Relations, Communications, or a related field (Master's preferred).

• Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.

Experience:

• 8+ years in account management, operations, client success, or similar roles in multi-market environments

• Proven experience running business reviews (WBRs, MBRs, QBRs) and holding teams accountable to performance commitments

• Hands-on experience managing and resolving client escalations in fast-paced, high-pressure settings

• Track record of driving cross-market standardization and operational alignment across global programs

• Experience influencing internal and external stakeholders without direct authority

• Background in technology, autonomous vehicles, mobility, or other complex/regulated industries preferred

• Experience in global operations, consulting, or complex client-facing environments

Required Knowledge, Skills, and Abilities (KSAs):

• High-ownership, execution-focused operator able to manage multiple workstreams across time zones

• Highly analytical; comfortable working with raw data and translating insights into clear, actionable outputs

• Proven ability to drive standardization and enforce operational consistency across markets

• Effective in cross-cultural environments; able to work across diverse teams and geographies

• Highly organized and self-directed; able to manage a complex global scope with minimal oversight

• Proficient in Google Workspace and/or Microsoft Office; comfortable with reporting and tracking tools

• Highly self-motivated, organized, and capable of managing a complex global portfolio with minimal oversight.

• Proficiency in Google Suite and/or Microsoft Office; comfortable with CRM, project tracking, and performance reporting tools.

• Fluency in one or more languages in addition to English is strongly preferred, given the international scope of the role.

Physical Requirements:

• Frequent standing, walking, and sitting.

• Use hands to finger; handle, or feel; and talk or hear; climb stairs and/or ladders.

• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• International & domestic travel up to 30% of the time.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in

the U.S.).

• Successfully pass a pre-employment drug screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Executive & Senior Level Management

Job Type: Full Time

Req ID: 8062

Pay Group: A3F

Cost Center: 560

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

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