Job Description
*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
*This position is not open to candidates in: California, Massachusetts, New York, New Jersey, Oregon, Connecticut, Minnesota, Colorado
Curious ? Join the Insite Journey !
Full-Time, Up to 50% Travel
Living location requirements: Must currently be located in Dallas, Atlanta, a max of 3-hour commute to HQ (I.E. Orlando, Tampa, Fort Lauderdale, Naples, Lakeland, Winter Haven, Bradenton, Miami, etc.), or willing to relocate to Cape Coral with a relocation package
Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations !
Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
As a Senior CCaaS Consultant within Insite’s Technology Practice, you will help clients solve complex contact center technology challenges and guide them through critical technology decisions and transformations. This role combines deep platform expertise with practical contact center knowledge to ensure technology investments translate into real operational outcomes.
You will work closely with client leadership to assess current technology environments, identify improvement opportunities, and provide clear recommendations on platform capabilities, system design, and implementation strategy. This work spans platform evaluations, RFP support, migrations, system optimization, and IVR architecture. Success in this role requires the ability to translate technical details into practical guidance for operational leaders. You will operate as both an advisor and practitioner, helping clients select, design, and implement CCaaS solutions that improve performance, scalability, and customer experience while expanding our technology service.
How you can be Exceptional in this role:
How you will help us Succeed together:
How you can Stand out:
Equal Opportunity Employer M/F/D/V
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