Job Description
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As an Operations Project Manager, within Service Operations, you will lead
transformation initiatives that improve operational efficiency and streamline
business processes across Comfort Medical. This role combines strong project
management expertise with an understanding of healthcare operations to bridge
frontline service teams needs with process and system improvements, ensuring
initiatives are delivered on time, within scope, and with measurable impact on
the teams we support.
You will manage end-to-end project delivery for operational improvement
initiatives —including requirements gathering, testing, implementation, and
change management. You will influence and coordinate diverse teams through
strong communication, collaboration and operational knowledge. Working closely
with IT, Process Excellence, Order-to-Cash teams, and senior leadership across
Comfort Medical and Coloplast, you will ensure projects align with strategic
business goals and deliver measurable results while maintaining compliance with
healthcare regulations and data security standards.
Major Areas of Accountability
* Lead large scale operational improvement efforts focused on business process
optimization, including coordinating of technology adoption that support
frontline teams. .
* Manage multiple improvement projects concurrently through the full project
lifecycle from planning, development, launch, monitoring, and debrief
facilitation to close out.
* Develop comprehensive project plans including scope, timelines, resource
requirements, dependencies, and risk assessments.
- Create and maintain required project documentation and artifacts
- Lead cross-functional teams including business stakeholders, operational
leaders, IT partners, developers, and vendors to achieve project objectives
within defined constraints
* Serve as liaison between operations teams and IT teams, clearly communicating
business needs so that technology partners can deliver effective solutions.
- Track and report project progress to stakeholders and leadership
- Ensure project deliverables meet quality standards, business requirements,
and technical specifications.
* Conduct stakeholder interviews and workshops to gather business and technical
requirements for process improvements and system implementations.
* Document business requirements clearly so that IT and development partners
can build or configure solutions that meet operational needs.
* Validate requirements through reviews and approvals and ensure requirements
traceability through the project lifecycle
* Coordinate and lead user acceptance testing (UAT) to ensure solutions meet
business requirements are met before go-live.
* Lead process mapping sessions to document current and future state workflows
using standard methodologies (e.g. swimlane diagrams, value steam maps).
* Analyze existing business processes and supporting systems to identify
bottlenecks, inefficiencies, and improvement opportunities.
* Partner with service teams to design optimized workflows that leverage
technology capabilities, enhance productivity, and drive improved revenue
outcomes
* Leverage data analytics to track project metrics, demonstrate ROI, and
support data-driven decision making.
* Support post-implementation stabilization by monitoring adoption, tracking
issues, and coordinating resolutions with IT and vendor partners.
* Serve as a change agent to drive process improvements and technology adoption
across the organization
* Assure all processes, SOPs, and tools are in compliance with our HIPAA
privacy standards, all state and local laws, our Accrediting agency, OSHA,
Medicare/Medicaid, Third-Party and private payor guidelines.
* Comfort Medical employees are required to conduct business to the highest
ethical and professional standards; comply with applicable laws and
regulations, the Advamed Code of Ethics on Interactions with Healthcare
Professionals, and company policies.
- Willingness and ability to travel, including overnight – up to 15%
- Other job duties as assigned
Basic Qualifications
* Bachelor's degree in Business Administration, Healthcare Administration,
Operations Management, or related field, or 10+ years' relevant project
management experience
* 3+ years of experience in project management within operations, healthcare or
similar environment. Experience coordinating with IT teams on system
implementations is a plus.
* Proven track record of successfully delivering operational improvement
projects from initiation through closure with demonstrated business impact.
* Strong project management skills with experience leading cross-functional
teams
* Proven ability to drive user adoption and change management for new
processes, systems or technologies
- Proven expertise in process mapping and modeling techniques
- Proficiency in process improvement methodologies (Lean, Six Sigma, BPM)
- Experience gathering, documenting, and validating business requirements
from operational stakeholders.
* Advanced skills with process mapping and project management tools (e.g.
Visio, Azure DevOps, Smartsheet, or similar)
* Excellent analytical and problem-solving abilities with focus on measurable
outcomes
- Outstanding written and verbal communication skills
- Strong facilitation and stakeholder management capabilities
Preferred Qualifications
- PMP, Six Sigma (Green Belt or Black Belt), or
- Experience with Automation, AI or Digital Transformation solutions that
improve operational workflows
* Healthcare operations experience, particularly DMEPOS, revenue cycle
management or order to cash operations
- Experience with Brightree System
- Knowledge of change management methodologies
- Experience with data analysis and reporting tools to support project metrics
and decision-making
* Experience supporting operational teams through process change and system
adoption
At Coloplast, we believe in recognizing and rewarding the contributions of our
employees. Our total rewards package is designed to support your well-being,
foster your professional growth, and ensure a healthy work-life balance. Here is
some of what you can expect:
* Health and Wellness: Comprehensive medical, dental, and vision insurance
plans to keep you and your family healthy. Plus, access to company sponsored
wellness programs and mental health resources, paid leave of absence for
qualifying events and generous paid parental leave for both birthing and
non-birthing parents.
* Financial Security: A competitive 401(k) plan with company match that vest
immediately, financial planning services to help you secure your future, and
corporate discount programs for goods and services.
* Work-Life Balance: Generous paid time off, flexible work hours, and flexible
work arrangement options to help you balance your personal and professional
life may be available.
* Professional Development: Opportunities for continuous learning and career
advancement through training programs, mentorship, and tuition reimbursement.
* Recognition and Rewards: Recognition programs to celebrate achievements and
contributions, including peer recognition, bonuses, awards, and special
events.
* Community and Culture: A supportive work environment where everyone feels
valued and has a sense of belonging. Participate in team-building
activities, volunteer opportunities, and company-sponsored events.
Sustainability strategy that outlines our ambitions for how to run our
company in a more sustainable way.
* Competitive Compensation: The compensation range for this position is
$88,413 - $132,620. Actual compensation is influenced by a variety of factors
including but not limited to skills, experience, qualifications, and
geographic location. Hired candidates may be eligible to receive additional
compensation in the form of bonuses and/or incentives.
Comfort Medical provides an extensive selection of name brand catheter and
ostomy supplies to thousands of customers nationwide. Our attention to detail,
unmatched customer service, and dedication to helping our customers live
happier, healthier lives are just a few of the many reasons we are one of the
fastest growing catheter and ostomy supply companies in the nation!
Comfort Medical employees are required to conduct business to the highest
ethical and professional standards; comply with applicable laws and regulations,
the Advamed Code of Ethics on Interactions with Healthcare Professionals, and
company policies.
Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO)
which means we employ and promote individuals based on their merits, regardless
of race, color, religion, sex, national origin, age, disability, veteran status,
pregnancy, sexual orientation, gender identity or expression, genetic
information, marital status, citizenship status, status with regards to public
assistance or any other protected classification.
60739
#LI-CM #LI-REMOTE
Job Tags
Full time, Local area, Immediate start, Remote work, Flexible hours, Night shift