Job Description
Director of Operations – Product Division
New Jersey (Hybrid Potential)
$180,000 – $220,000
Position Overview
We are seeking a highly professional and relationship-driven leader to oversee a growing product-focused division. This role blends operations leadership with client-facing responsibility, managing key accounts and ensuring high-level service delivery. The ideal candidate brings strong client relationship management, operational leadership, and experience with products (buying/selling/import), with the ability to represent the company effectively with senior stakeholders.
Requirements
- Experience managing customer relationships, preferably with large accounts
- Strong operational leadership experience
- Background in product-based business (distribution, import, wholesale, etc.)
- Ability to handle escalated client issues with professionalism and discretion
- Strong communication and presentation skills
- Experience managing small teams
- Sales exposure is a plus
Responsibilities
Client Relationship Management
- Serve as primary point of contact for key accounts
- Handle escalations and ensure high-level client satisfaction
- Maintain and strengthen client relationships
Operations Leadership
- Oversee day-to-day operations of the division
- Ensure efficient processes across customer service and fulfillment
- Identify and implement improvements to support growth
Team Management
- Manage and develop a small customer service team
- Provide direction, support, and accountability
- Build structure for future team expansion
Business Growth Support
- Support sales efforts through relationship management
- Identify opportunities to expand existing accounts
- Collaborate with leadership on hiring and scaling the department
Must-Haves
- Strong client-facing experience with large or high-value customers
- Operational leadership experience
- Product-based background (buying/selling/import/distribution)
- Professional presence with strong communication skills
- Ability to manage escalations and maintain relationships
Email resume to: frimie@maiplacement.com
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