Job Description

Assistant General Manager

Desperados Mexican Restaurant has been serving Dallas area residents real dishes from the heart of Mexico and traditional Tex-Mex favorites for more than 40 years. Desperados' landmark status has been achieved through the determination and vision of Jorge Levy, who, along with two partners, opened the doors to the now historic Greenville Avenue location in 1976.

As we move into a growth phase, we're seeking an Assistant General Manager to join the team at our Garland Desperados Mexican Restaurant. The Assistant General Manager supports the General Manager in supervising the full P&L and daily operations of a single fast-casual location. Our AGM will assist in recruiting top talent, cultivating a high-performance culture, delivering exceptional guest experiences, driving sales growth, and controlling costs, all while upholding brand standards in a clean and safe environment.

If you're looking for a fair and transparent ownership team that genuinely values your input and is dedicated to your professional growth and success, please apply today for immediate consideration!

What We Offer:

• Competitive Starting Salary
• Health Insurance Options
• PTO
• Significant Opportunity for Growth and Advancement
• Performance-Based Incentives
• Comprehensive Training and Career Advancement Opportunities
• Employee Meal Discounts
• A supportive culture focused on growth, accountability, and hospitality excellence

Job Responsibilities:

• Live and communicate DLCRS's Purpose, Mission, and Core Values
• Recruit, interview, and hire A-Player candidates weekly, and maintain the hiring portal
• Onboard new hires and ensure completion of DLCRS Training programs
• Coach and develop team members through regular feedback, cross-training, and performance reviews
• Build and mentor a leadership bench: 5 Shift Leaders (staffing varies by location)
• Deliver friendly, quick, and accurate service that exceeds guest expectations by modeling G.U.E.S.T.
• Create a guest-centric atmosphere from ordering to dining and take-out
• Drive and act on guest feedback to coach your team
• Ensure all incoming calls are answered promptly and professionally
• Achieve year-over-year sales and guest count increases
• Execute in-store promotions and upselling techniques
• Control labor and food costs to budget (or improve) drive net operating profit growth
• Analyze daily, weekly, and monthly sales reports, develop action plans to hit P&L targets
• Enforce schedule guidelines, optimize staffing for peak traffic and special events
• Conduct daily and weekly operational checklists and facility "walks" for safety, cleanliness, and equipment upkeep
• Ensure cash-handling procedures, deposit controls, and close-out sales processes are executed flawlessly
• Respond to correspondence from Operations leadership and RSC staff in a timely manner
• Monitor inventory levels, perform regular counts and reconcile discrepancies
• Ensure proper storage, FIFO rotation, and safe handling of all food products
• Coordinate maintenance and repairs for kitchen equipment and facilities
• Implement waste-and-expired-product protocols

Job Qualifications:

• At least 18 years of age
• High school diploma or equivalent
• Minimum of three years of restaurant leadership experience, including P&L responsibility
• Strong business acumen with proficiency in labor reporting, cost controls, and administrative systems
• Demonstrated ability to recruit, develop, and retain high-caliber teams
• Excellent communication, coaching, and conflict-resolution skills
• Basic PC skills (email, reporting, scheduling software); willingness to learn proprietary systems
• Food Safety Certification/Food Handler's Card (or ability to obtain upon hire)
• Ability and willingness to step into other roles if needed
• Some food service, hospitality, and/or F&B experience is preferred
• Valid driver's license, reliable vehicle, and proof of insurance
• Legal eligibility to work in the United States

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