Job Description

Assistant Center Manager

Current and former UPS Store associates receive priority consideration and fast-track interview process

Position Overview

We are actively seeking an Assistant Center Manager with current or recent UPS Store experience to help run day-to-day operations of our new franchise in San Antonio. If you're a UPS Store associate ready to advance, an Assistant Manager seeking a fresh start, or a former UPS Store employee ready to return, this is your opportunity. You'll help the Center Manager deliver world-class customer service to all customers while contributing to profit/loss performance, service delivery, and team development. This role offers a clear advancement path to Center Manager for candidates who demonstrate operational excellence and leadership potential.

Why Your UPS Store Experience Matters

• Reduced Training Time: You already know the systems, procedures, and standards
• Immediate Contribution: Start adding value from day one with your existing knowledge
• Career Advancement: Your UPS Store background positions you for faster promotion
• Competitive Compensation: UPS Store experience qualifies you for higher starting salary

Key Responsibilities

Customer Service Excellence

• Provide world-class customer service to all customers
• Help manage Pack and Ship Services, Mailbox Services, and Print Services
• Process shipping orders using UPS/FedEx/USPS systems
• Handle freight services and oversized shipments
• Perform notary services (we'll support your certification if needed)
• Assist with passport photos and document shredding
• Build relationships with regular customers and small businesses

Operational Support

• Help the Center Manager run day-to-day center operations
• Contribute to achieving sales and service targets
• Help manage center financials and expense control
• Assist with inventory management and merchandising
• Open and close the center as required
• Help maintain UPS Store operational compliance and standards
• Support cash handling and daily reconciliation procedures

Team Collaboration

• Help with personnel management and training of new associates
• Support scheduling and work assignment coordination
• Contribute to weekly or monthly staff meetings and operational improvements
• Know how to listen, follow, lead, and help the Center Manager attain defined targets
• Assist with local store marketing program implementation
• Foster positive team environment during shifts

Required Qualifications

• 1 year retail store operations experience OR 2 years customer service/retail experience
• High school diploma or GED required
• Available to work flexible schedule including Saturdays
• Computer skills including Microsoft Office; ability to learn Adobe Suites
• Strong customer service orientation and phone skills
• Ability to lift 50+ lbs and stand for extended periods
• Detail-oriented with good organizational skills
• Professional appearance and communication skills
• Must demonstrate ability to "listen and lead"

Strongly Preferred Qualifications - UPS Store Experience Priority

• CURRENT OR RECENT UPS STORE EMPLOYMENT (HIGHEST PRIORITY)
• Specific UPS Store experience we're seeking:
• Current UPS Store Associate or Assistant Manager
• Former UPS Store employee within last 2 years
• Experience with UPS Store POS and shipping systems
• Knowledge of Pack and Ship procedures and best practices
• Familiarity with Print Services operations
• Understanding of Mailbox Services and related regulations
• Experience meeting UPS Store performance standards
• Previous experience at FedEx Office, PostalAnnex+, or similar operations also valued
• Supervisory experience in logistics or retail environment
• Bilingual Spanish/English capabilities
• Some college coursework in business or related field

Compensation & Benefits

• Salary Range: $40,000 - $50,000 annually (higher range for UPS Store experienced candidates)
• Performance-based increases and bonuses
• Comprehensive training program (abbreviated for UPS Store experienced hires)
• Clear path to Center Manager position
• Professional development opportunities
• Supportive team environment with experienced leadership

A Direct Message to Current UPS Store Associates

Are you a UPS Store associate ready for the next step? We know you've mastered the fundamentals - processing shipments, managing print jobs, servicing mailboxes. Now it's time to advance your career with leadership responsibilities and higher compensation.

What we offer that your current position might not:

• Immediate leadership role with path to Center Manager
• Higher salary than typical associate positions
• Direct mentorship from franchise owner
• Opportunity to shape a new center's culture from day one
• Your ideas and experience valued and implemented

We understand what you bring:

• Mastery of UPS Store systems and procedures
• Understanding of peak seasons and customer patterns
• Knowledge of common customer service challenges and solutions
• Ability to train new associates from day one
• Existing relationships with UPS Store vendor and support networks

Career Development Path - Accelerated for UPS Store Veterans

For candidates with UPS Store experience, typical advancement timeline to Center Manager is 6-12 months (versus 12-24 months for those without). We provide:

• Expedited leadership training building on your existing knowledge
• Immediate involvement in center financial management
• Early exposure to P&L responsibilities
• Fast-track to Center Manager certification
• Support for additional UPS Store training and credentials

Physical Requirements

• Ability to lift and carry packages up to 50 lbs regularly
• Stand and walk for entire shift (up to 8 hours)
• Bend, stoop, kneel, and reach to handle packages
• Manual dexterity to operate computers, printers, and equipment
• Clear vision to read labels, invoices, and computer screens
• Ability to work in fast-paced environment

Work Schedule

• Full-time position: 35-40 hours per week
• Rotating schedule including Saturdays (center closed Sundays)
• Typical shifts: Opening (7:30am-3:30pm) or Closing (12:00pm-8:00pm)
• Holiday coverage required (excluding major holidays when closed)
• Schedule flexibility required during peak seasons

Application Process - UPS Store Fast Track

For Current/Former UPS Store Employees: Submit your application with:

• Current or most recent UPS Store location and dates
• Current position and key accomplishments
• Specific UPS Store systems you're proficient with
• Reason for seeking new opportunity
• Available start date (we understand 2-week notice requirements)

Priority Interview Process:

• Current UPS Store employees receive same-week interview scheduling

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